It’s all about quality v/s quantity. You might get very good-looking colored candles in fancy packaging, with great scent throw, and at a lot cheaper price, but they may cost you your health. Most likely such candles either totally have Paraffin in them or have a high ratio of Paraffin in the blend. Paraffin-based candles or other wax candles with Paraffin blends can be lot cheaper because of the low-cost raw material, but they are not good for health and can cause serious respiratory diseases like asthma and even cancer. They also produce lot of soot that floats into the air as the candle burns and gets into lungs causing long-term health issues. In case of pregnant women, such inferior quality candles can harm the fetus also. Luxewalk candles use pure ingredients, organic waxes, high quality fragrances, and cotton wicks that are primed carefully for optimum performance in a perfectly formed melt pool. Cheaper candles may also use lead-based wicks that are highly toxic. A premium quality aroma candle might be little expensive, but they are worth the price if you are concerned about health and wellbeing.

Natural / organic waxes have an uneven texture that causes rough tops. If your candle has a rough top when you buy it new, or it looks like so after putting off a lighted candle when the wax pool cools down and solidifies, it indicates that the candle is made of pure natural waxes. Rough tops neither indicate poor quality, nor they affect the burning properties or performance of the candle. Once the candle is lit and the surface wax melts, the rough top will disappear.

Most candles develop these holes depending on the ambient temperature at the time of pouring and curing them. These are natural surface properties, which will go away once the candle is lit. Most candle brands use a hot air gun to re-melt the top surface so that these holes get covered-up and the purchaser feels satisfied by seeing a smooth top. However, re-melting the top layer after the candle is produced tends to vaporize the initial fragrance, compromising the candle's performance. This is one of the reasons why we do not follow that process and prefer to keep the candles as natural as possible. Please do not worry, these holes are not a sign of any imperfections or malfunctioning, neither they mean reduced wax weight due to air bubbles. The weight of every Luxewalk candle is weighed upon pouring. After the candles have cured, they are weighed again before packaging.

This is technically called ‘sweating’ in candle terminology. In certain climatic conditions organic candles may ‘sweat’ that could cause some portion of the blend to loosen up from the binding and find its way on to the surface. This is normal and usually settles down back again once the candle is lit. It doesn't indicate a quality or performance issue.

Tunnelling is the result of many factors, such as poor wax and ingredients in a candle, improper usage of candle, extremely cold ambient temperatures, etc. Luxewalk candles do not tunnel, because they are made of best of the best quality waxes and other ingredients such as fragrances and wicks. Also, the wax has a low melt point, which melts without requiring much heat. If at all you see your Luxewalk candle tunnelling, please make sure to burn it for at least 2-3 hours so that the top surface of the candle melts completely from edge to edge. We do not recommend wrapping aluminium foil around the candle jar, which many people do to fix tunnelling. While this technique may work in paraffin-based candles, it is not required for Luxewalk candles. Rather an aluminium foil wrap could cause significantly higher temperatures to accumulate inside the jar and may cause more than required wax to melt due to excessive heat. This may be dangerous, hence it must be avoided.

We ship the orders within 3 business days of receiving them, which usually get delivered in 1-2 business days. However, due to Covid-19 outbreak in the country, it might take little-bit longer sometimes, depending on the local situations in each state and the restrictions imposed by the respective state governments. Although we have strategic tie-ups with some of the leading delivery services companies that allow us to schedule priority pick-ups in such eventualities, any unusual delays are duly communicated to customers in advance so that they are kept updated on the ETA.

Not currently, but we are working to make it happen. We will put-up a notification on our website as soon as we start delivering the Luxewalk experience across the planet.

Luxewalk candles are of high quality with pure fragrances and waxes. It is unlikely that you will ever need to return them for quality issues. However, in an unlikely event where you would want to opt for a return, please drop a note at welcome[at]luxewalk[dot]com describing the nature of issue along with a scanned copy of the receipt or proof of purchase. We'll review each request and may offer you a suitable remedy that could solve the issue. If at all a return is necessary, we'll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please make sure that your item must be in the same condition in which you received it, unused, and in its original packaging. All expenses (incl. packaging and shipping) for returns will have to be borne by the purchaser. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

Kindly drop us an email at welcome[at]luxewalk[dot]com with details. Our sales team will get back to you with suitable options, discounts and offers.

The purpose of selling these tealights is to let our customers experience the fragrances and quality of Luxewalk candles through these samplers. When a customer who has already purchased the tealights kit decides to buy a scented candle (for example, from our “Personal Collection”), the amount of money spent by them on tealights is deducted from the invoice. Hence, our intention is to sell all the seven fragrances as a bundle, as a one-time only purchase for a customer to try them out.

Each tealight lasts for about 2-3 hours when lit.

You can shop across the Luxewalk online store and redeem the credit in your wallet towards your orders at any time.

In case of any issues or challenges with using your Luxewalk wallet/account, please send an e-mail at welcome[at]luxewalk[dot]com describing the issue in maximum possible detail.

We understand that technical glitches occur, however such cases are very minimal. In case of any difficulty in accessing your wallet balance or for any wallet-related issue, please send an e-mail to welcome[at]luxewalk[dot]com.

It ideally takes 5 minutes for any cashback to reflect in your Luxewalk wallet. However, we’d say, the cashback amount shall be credited in your Luxewalk wallet within 24 hours of the corresponding purchase.